Figure 5
Digitising social safety nets: The journey
High-level political will
Country leader commitment
Top-down approach
1. Political leadership
Coordination across
government agencies
Private sector and
development partners
2. Stakeholder collaboration
Digital infrastructure and
financial/payment systems
User readiness and digital
literacy
National ID database and
social registry
Electronic know-your-
customer (e-KYC)
3. Digital building blocks
Pilot projects as testing
grounds
Country-centric approach
Embracing innovative
responses
4. Designing solutions
Monitoring and evaluation
Evidence-based governance
Data-driven decision-making
Complaint system
5. Ongoing learning